Telephonic critical support nurse (rn), day shift - accredo - remote

The Telephonic Critical Support Nurse supports a busy 24/7 clinical call center, responding to incoming calls from patients, clinicians, referral sources, and hospitals. Provides support for chronic therapies including Home Infusion Therapy and handles after-hour calls for Accredo Health Group Specialty Pharmacies.

Key Responsibilities

• Triage incoming calls from patients, clinicians, and hospitals, intervening to address life-threatening medication interruptions.
• Guide patients, caregivers, and clinicians through assessment of potential disruptions in medication administration (pump malfunction, central line problems, patient error).
• Troubleshoot issues with infusion devices, answer infusion access questions, and provide therapy support.
• Coordinate communication between patients, caregivers, pharmacists, nurses, hospital staff, and physicians.
• Ensure timely provision of products and supplies, document transactions in electronic charts, and contact appropriate personnel.
• Maintain knowledge of all services and products provided by Accredo.

Qualifications

• Registered Nurse (RN) with multistate license in good standing and ability to obtain licensure in all 50 states.
• Valid RN license in state of primary residence; compact license required.
• Bachelor of Nursing degree (BSN) preferred.
• Minimum of 5 years of relevant RN experience in critical care or home infusion.
• Proficiency with Microsoft Office software.
• Strong customer service focus and counseling abilities.