Telephonic Triage RN - Remote Call Center (PMs)
Medcor is seeking a full-time Telephonic Triage Registered Nurse for a remote 24/7 occupational health call center position. Responsibilities include assessing workplace injuries, using triage algorithms, and providing excellent customer service.
Job Description
Role Overview
Medcor is hiring a full-time Registered Nurse for a remote 24/7 Occupational Health triage call center, working 8-hour and 10-hour shifts between 3pm and 4am CST.
Training
- 6-week training program consisting of 2.5 weeks of classroom instruction and 2.5 weeks of precepting.
- Training schedule is Monday through Friday, 8am-4pm CST and is non-negotiable.
Responsibilities
- Manage incoming telephone calls in a call center environment
- Document calls efficiently and accurately
- Complete accurate assessment of symptoms utilizing Medcor's Triage Algorithms
- Follow HIPAA Compliance Policies
Requirements
- Valid RN license
- Current BLS (CPR) certification
- Typing speed of at least 30 WPM
- Ability to work a major U.S. holiday rotation and every other weekend
- Private home workspace with 4 walls and a door
- High-speed internet access
Requirements & Skills
Specialty
Occupational Health
Licenses
RN
Certifications
BLS
Skills
Telephonic TriageOccupational HealthCall CenterPatient AssessmentHIPAA ComplianceCustomer Service