Call Center Telephonic Injury Triage Registered Nurse - FT Overnights
Medcor Inc is seeking a full-time Registered Nurse for a remote overnight telephonic injury triage role. The position involves managing workplace injuries using proprietary algorithms in a call center environment.
Job Description
Role Overview
- Employer: Medcor Inc
- Location: Remote (Anywhere)
- Schedule: Full-time (40 hours/week), overnight shifts between 11:00pm and 9:00am, with an every-other-weekend requirement and holiday rotation.
- Compensation: $28 per hour with additional shift differential pay.
Responsibilities
- Manage a rapid flow of incoming telephone calls from Medcor customers in a call center environment.
- Document each call efficiently and accurately.
- Monitor and track individual and call center goals, productivity metrics, and statistics.
- Provide superior customer service to Medcor's clients and employees.
- Complete accurate assessment of symptoms utilizing Medcor's Triage Algorithms.
- Follow HIPAA Compliance Policies.
Requirements
- Valid RN license and current BLS (CPR) certification.
- Strong technological skills and a typing speed of at least 30 WPM.
- Ability to handle a high volume of consecutive calls.
- Private home workspace with 4 walls and a door for patient privacy, plus high-speed internet (no satellite).
Training
- 6-week training program (3 weeks classroom, 3 weeks precepting) held Monday through Friday from 8am-4pm CT.
Requirements & Skills
Specialty
Occupational Health
Licenses
RN
Certifications
BLS
Skills
Telephonic TriageOccupational HealthCall CenterPatient AssessmentHIPAA ComplianceCustomer Service