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Call Center Telephonic Injury Triage Registered Nurse - FT Evenings
Medcor Inc is seeking a full-time Registered Nurse for a remote 24/7 occupational health telephonic injury triage call center. The role involves assessing symptoms using triage algorithms, documenting calls accurately, and providing excellent customer service.
Job Description
Role Overview
Medcor is looking to hire a full-time Registered Nurse for our remote 24/7 Occupational Health triage call center. The hours include 8-hour and 10-hour shifts between 12:00pm and 2:00am, with an every-other-weekend requirement and holiday rotation.
Training Schedule
- Training lasts 6 weeks (3 weeks classroom, 3 weeks precepting).
- Held Monday through Friday, 8am-4pm CT.
- Non-negotiable schedule during training.
Responsibilities
- Manage a rapid flow of incoming telephone calls in a call center environment.
- Document each call efficiently and accurately.
- Complete accurate assessment of symptoms using Triage Algorithms.
- Provide superior customer service to clients and employees.
- Follow HIPAA Compliance Policies.
Requirements
- Valid RN license and current BLS certification.
- Ability to handle high volume of consecutive calls.
- Strong technological skills and typing speed of at least 30 WPM.
- Private workspace at home with high-speed internet (no satellite).
Benefits
- Paid time off
- Health and dental insurance
- 401K with match
- Education reimbursement
Requirements & Skills
Specialty
Occupational Health
Licenses
RN
Certifications
BLS
Skills
Telephonic TriageOccupational HealthCall CenterHIPAA ComplianceSymptom AssessmentCustomer Service