Remote Triage RN

Position Overview

Under the direction of the Director of Injury Management, the Triage Nurse administers the intake of calls from contracted clients, injured workers, workers' compensation insurance adjusters, medical providers, and clinic staff. This role provides exceptional service and quality treatment options throughout the injury management life-cycle.

Principal Duties and Responsibilities

• Triage injury and illness calls to determine if emergent or non-emergent.
• Determine if an injury or illness requires immediate treatment or first aid advice.
• Research and locate the nearest medical facility for injury treatment and coordinate visits via phone or fax.
• Speak with medical personnel regarding the mechanism of injury, discuss appropriate treatment pathways, and obtain UDS and BAT when applicable.
• Provide updates regarding diagnosis, work status, plan of care, and follow-up appointments to employers and adjusters.
• Document all phone calls, medical record interpretations, and case emails properly.
• Assist upper management in case management activities and attend staff meetings.

Qualifications

• Valid RN license for the state of Louisiana (or compact multistate license).
• Obtain a CWCP certification within two years of employment.
• Minimum of two years practicing as a Registered Nurse.
• Previous triage experience in ER, urgent care, or occupational health preferred.