Care Manager, Telephonic Nurse 2
CenterWell Pharmacy is seeking a Registered Nurse for a remote Care Manager role focused on telephonic medication therapy management and patient education for individuals with complex health conditions. Candidates must have a BSN and active state RN licensure.
Job Description
Role Overview
Become a part of our caring community as a Care Manager, Telephonic Nurse 2 within CenterWell Specialty Pharmacy. This role operates in a fast-paced, call center-based environment delivering high-quality patient support, comprehensive telephonic assessments, and medication therapy management.
Key Responsibilities
- Deliver telephonic, patient-centered care in a structured call-center environment throughout the shift.
- Provide medication education, including administration techniques, side effect management, and adherence support.
- Develop and implement individualized care plans tailored to each member's clinical needs.
- Monitor patient progress through ongoing assessments and follow-up interactions.
- Collaborate within established protocols using advanced telecommunication systems.
Required Qualifications
- Bachelor of Science in Nursing (BSN) completed.
- 3 - 5 years of clinical acute care experience as an RN.
- Licensed Registered Nurse (RN) with no disciplinary action.
- Must live in OH, KY, FL, AZ, or TX.
- Comprehensive knowledge of Microsoft Office applications (Word, Excel, Outlook).
- Managed care experience.
Preferred Qualifications
- Experience with care management and patient education for adult care.
- Bilingual English/Spanish.
- Auto dialer experience.
Work-from-Home Requirements
- Minimum download speed of 25 Mbps and upload speed of 10 Mbps.
- A dedicated space lacking ongoing interruptions to protect member PHI and HIPAA information.
Requirements & Skills
Specialty
Specialty Pharmacy
Education
Bachelor
Experience
3+ years
Licenses
RN
Skills
Telephonic CareCare ManagementMedication Therapy ManagementPatient EducationAcute CareManaged Care