Telephonic Critical Support Nurse, PM Shift - Accredo - Remote

Schedule Information

• Evening shifts available: Four 10-hour days (12:30pm to 11:00pm CT) or Three 12-hour days (10:30am to 11:00pm CT) plus an additional 4-hour shift on a fourth day.
• Occasional overnight shifts required (1-2 weekdays per month, 2-4 weekends per year).
• All shifts include every third weekend and some holidays.

Position Overview

• Support a busy 24/7 clinical call center responding to incoming calls from patients, clinicians, referral sources, and hospitals.
• Provide support for chronic therapies, including Home Infusion Therapy and after-hour calls for specialty pharmacies.

Key Responsibilities

• Triage incoming calls and intervene to address life-threatening medication interruptions.
• Guide patients, caregivers, and clinicians through potential disruptions in medication administration (pump malfunction, central line problems, patient error).
• Troubleshoot infusion devices, answer access questions, and coordinate communication among healthcare teams.
• Ensure timely provision of products and supplies, and maintain documentation in electronic charts.

Qualifications

• Registered Nurse (RN) with multistate license in good standing.
• Minimum of 5 years of relevant RN experience in critical care or home infusion.
• Proficiency with Microsoft Office software.
• Strong customer service, communication, and organizational skills.